RETURNS POLICY

Which items are returnable?

  • All non-final sale items
  • Returned in original condition
  • Unwashed, unworn with attached tags (We are not allowed to accept items without attached tags)
  • In the original packaging if possible
  • Posted back to us within 30 days of the date of the original order.
  • With tracking so that you can make sure that it arrives at our warehouse.

Which items are non-refundable?

  • Final sale items ending in .99
  • Any non final sale items without original tags attached.

Are there any charges for return?

  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable
  • There is a 10% restocking fee for a return of 8 or more items which will be deducted from the refund.

How do I process a return?

  • Send us an email at service@hydrochicfashion.com 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Your refund will be processed, and applied to the original method of payment. It may take up to 5 business days to receive your refund. We do try to process your refund as quickly as possible.
  • Items posted back to us after the 30 days from date of original order, will receive a store credit valid for 3 months.
  • We cannot accept back any items returned to us after 60 days from date of order.

 

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