RETURNS POLICY

Which items are returnable?

  • All non-final sale items
  • Returned in original condition
  • Unwashed, unworn with attached tags
  • In the original packaging
  • Posted back to us within 14 days of date of receipt of order.
  • (Items returned after the 14 days will receive a store credit valid for 3 months after the return date of the original item. We cannot accept any items returned after 45 days from date of receipt.)

Which items are non-refundable?

  • Final sale items ending in .99

Are there any charges for return?

  • Customer is responsible for return shipping costs
  • Original shipping charges are non-refundable

How do I process a return?

  • Before the 14 days have passed, enter your order number and email address on the returns page: https://hydrochic.myreturnscenter.com/  and click the button that says "Find your order"
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Your refund will be processed, and applied to the original method of payment, up to 14 business days from being processed at our warehouse.

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