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Customer Service: 1-551-444-9070
Customer Service: 1-551-444-9070
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    EXCHANGE AND RETURNS POLICY

    Which items are returnable/exchangeable?

    • All non-final sale items
    • Returned in original condition
    • Unwashed, unworn, with attached tags and hygiene liners attached
    • In the original packaging if possible
    • Posted back to us within 30 days of the date of the original order
    • With tracking so that you can make sure that it arrives at our warehouse

    Which items are non-refundable?

    • Final sale items ending in .99
    • Any non-final sale items without original tags or hygiene liners attached

    Your Options

    When you send an item back, you can choose one of three ways to get sorted:

    1. Exchange — swap for the same style in a different color or size, free of charge (subject to availability). You're only responsible for the cost of shipping the item back to us.
    2. Store Credit — choose store credit instead of a refund and get an extra 10% bonus added on top of your item's price. For example, if your returned item is $80, you'll receive $88 in store credit. Store credit is valid for 12 months.
    3. Refund — get your money back to your original payment method. Customer is responsible for return shipping costs. If your order qualified for free shipping and you request a full refund, the cost of that shipping is deducted from your refund. A 10% restocking fee applies to returns of 8 or more items.

    How do I process a return or exchange?

    • Send us an email at service@hydrochicfashion.com with your order number, the item(s) you'd like to return or exchange, and which option you'd like (exchange, store credit, or refund)
    • We'll confirm eligibility and send you instructions
    • Ship the item(s) back to us — all items are shipped back to New Jersey

    How soon will I get my refund, credit, or exchange?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your item
    • Refunds are applied to your original method of payment — within 7 business days
    • Store credit is issued once your return is processed
    • Exchanges: once we receive your item, we'll process your new order
    • Items posted back after 30 days from the original order date will receive store credit valid for 12 months
    • We cannot accept items returned after 60 days from the date of order

    For Our Overseas Customers

    Please place a new order for the item(s) you need. To return the original item, email us at service@hydrochicfashion.com.

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