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SHIPPING POLICIES AND RATES

We are happy to ship to you, wherever you are in the world. 


Your HydroChic purchase will ship out no later than four business days after receipt of order. (The shipping department is closed on Saturday, Sunday and legal holidays.)

Your order is shipped via USPS Priority Mail, and you can expect to receive any domestic  package within 10 business days after the receipt of your order. . You will receive tracking by email as soon as your order ships.

If you do not receive your order within two weeks of ordering, please contact us immediately for help.

In the event that an item that you have ordered is out of stock, we will email you  with your options.

Please note that HydroChic cannot be held responsible for transit delays by third party shippers such as USPS  that may occur once your order has shipped. 


INTERNATIONAL SHIPPING COSTS (for orders shipped OUTSIDE THE UNITED STATES )

There is a flat $35.00 shipping fee ( for up to 8 items.)

(Keep in mind, there may be custom duties in your home country.)

We have  NO INTERNATIONAL  EXPRESS SHIPPING  option available

International Customs Fee: HydroChic does not collect any import duties at the time you place your order. These fees are determined and collected by your government. You will be asked to pay the applicable amount before your order is released to you at your mailing address.

For International exchanges please contact our offices via  service@hydrochic.com as an extra charge maybe applicable.

 

SALE ITEMS

All Sales ending in .99 are final sale items, no exchanges or returns on sale items. Please note all tops on sale do not come with a complimentary swim bra. Swim bras can be purchased separately.

 

SHIPPING AND HANDLING COSTS

The list below shows our delivery rates within the United States:

For orders of: up to $30.00, shipping is $5.50

For orders of: $30.01 - $60.00, shipping is $7.50

For orders of: $60.01 - $85.00, shipping is $9.50

For orders of: $85.01 - $110.00, shipping is $12.50

For orders of: $110.01 - $150.00, shipping is $14.50

For orders of: $150.01 - $200.00, shipping is $16.50

For orders of: $200.01 or more, shipping is $19.00

 

EXPRESS ORDERS

If you need your HydroChic items immediately (in case of a MUST HAVE emergency) there is an express order processing fee of $30.

As long as the EXPRESS order is placed before 1PM EST Mondays- Thursdays, it will be shipped the same day.  On Friday, express orders must be received by 10am EST to be shipped before the weekend. (Any Express order received after 1pm on Monday- Thursday, will be processed when we open on the next business day. All orders received on Friday after 10 am will be shipped on the following Monday).
Your express order should reach you within 48 hours of shipment but is dependent on the USPS. (The USPS tries their hardest to deliver your order quickly but sometimes even they have delays.)
We send tracking to you so that you can follow your order.
 
Please note that HydroChic cannot be held responsible for transit delays by third party shippers such as USPS that may occur once your order has shipped. 
 

THERE IS NO INTERNATIONAL  EXPRESS SHIPPING OPTION

REMINDER: We are not open Saturday or Sunday so all Friday orders  (received after 10am EST) will ship on Monday, unless it is a holiday in which case they will ship on Tuesday. 

 

 RETURNS 

HydroChic values your business and satisfaction. All of our products can be returned for a full refund (excluding shipping) or exchanged as long as they are sent back to us postmarked within 14 days of receipt of your order. A three-month credit will be issued for any item returned to HydroChic after the allotted time and up until 45 days after the original purchase date. This credit will expire 3 months after the return date of the original item. We cannot accept any items returned after 45 days from date of receipt.

Included in the HydroChic package that you receive, are detailed instructions for returns and exchanges.

The cost of return shipping is the responsibility of the sender. Please make sure that you have tracking for your return package.

All items returned must be in new, unworn condition, folded neatly and returned in their original plastic bags with ALL THE TAGS ATTACHED. (Absolutely NO exceptions.) Please enclose the original invoice and state the reason for your return. We appreciate returns being neatly folded and packed. For those items not folded and packed neatly when returned, or for returns of more than 5 items, we charge up to a 10% restocking fee.

Refunds are issued within 60 days of receipt of returned merchandise. We try to refund you as quickly as possible!

TO SUMMARIZE:

 

  • Merchandise must be postmarked back to us  to us within 14 days of receiving your order. 
  • Please include a copy of your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice with tracking..
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes.
  • Shipping charges are non-refundable.

 

Returns Products that are sent back for a return must be in their original condition: unworn, unwashed with original tags still attached. Merchandise which does not meet these criteria will be shipped back to the customer. The customer will incur a shipping charge of $7.95 onto their original credit card.

Final Clearance items are not returnable. If any clearance items are sent back for a return they will be shipped back to the customer. The customer will incur a shipping charge of $7.95 onto their original credit card.

Please send your return to:
HydroChic Merchandise RETURNS
10 Retiro Lane 
New Rochelle, NY 10804

PLEASE MAKE SURE THAT YOUR FULL NAME  AND  RETURN ADDRESS IS ON THE OUTSIDE OF THE SHIPPING ENVELOPE.

FINAL SALE ITEMS

Please note-Final Sale items are non-refundable.

 

 EXCHANGES

It is our pleasure to make an exchange for you.

Please note: A shipping and handling fee ($6 for first item and $3 for each additional item exchanged in the same order) will be charged for all exchanges inside the Continental United States. (Outside of the United States, our regular shipping fees apply for exchanges.)  Please fill out the form that comes with each order and return it with the items that you want to exchange. If the exchanged items still don't work for you, we ask that you simply order again through our website. Return the items from the exchange to us for a full refund (excluding shipping costs).

Although defects are very rare, we encourage you to inspect your swim pieces carefully at time of purchase prior to removing tags. In case of defect, we will replace your suit at no additional charge (as long as the tags are still attached).

Even with all tags attached, health regulations stipulate that clothing that is soiled, worn, damaged, or laundered cannot be taken back. No credit will be issued and the purchaser will be charged for the return shipment. Swimsuits are delicate by nature and can be easily damaged through improper care or handling. We therefore cannot offer an extended warranty and will not accept returns for ANY reason once the tags have been removed.

Please send your exchange to:
HydroChic Merchandise EXCHANGES
10 Retiro Lane
New Rochelle, NY 10804

PLEASE MAKE SURE THAT YOUR FULL NAME  AND  RETURN ADDRESS IS ON THE OUTSIDE OF THE SHIPPING ENVELOPE